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At NRBN, we strive to provide amazing customer service. You can share your feedback with our Customer Service, Technical Support, and NRBN Management Team.

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Customer Service

NRBN General Inquiries, Plan Adjustments, Construction Questions, Billing Support

Mon. - Fri.
9 a.m. - 5 p.m. EST

Technical Support

Speed Troubleshooting, Wi-Fi Range Extenders, Fibre Hub Questions, Tech Support

Mon. - Fri.
7 a.m. - 10 p.m. EST
Sat. - Sun.
9 a.m. - 5 p.m. EST

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Escalate your feedback to submit directly to the NRBN Management Team.

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Last Update: 05-31-2023

Contact Us via Mail

Address your letter to:

ATTN: NRBN Feedback
4343 Morrison Street, 2nd Floor
Niagara Falls, ON, L2E 6Z9

Additional Information

If you're unable to reach a satisfactory resolution to your problem, the Canadian Radio-Television and Telecommunications Commission (CRTC) or the Commission for Complaints for Telecom-television Services (CCTS) may be able to assist you. The CRTC is an independent agency of the Government of Canada responsible for the regulation of telecommunications companies.

For regulated services, contact the CRTC at:

Canadian Radio-television and Telecommunications Commission
Ottawa, ON
Canada, K1A 0N2


Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your NRBN internet, home phone, or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about the CCTS, visit its website at www.ccts-cprst.ca or call toll free at: 1 (888) 221-1687.