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Technical Support


Can't find what you need?

Try our FAQs, available 24/7, for more information on Construction, Fibre Optic Internet, NRBN TV, Home Phone, and Billing.

Need technical support?

We’re here to help you. If you have an urgent issue, please call 1 (833) 633-3638

Hours of live support are:
Monday - Friday from 7 a.m. - 10 p.m.
Saturday - Sunday from 9 a.m. - 5 p.m.

Our residential customer representatives are available to assist you with connectivity problems during regular business hours. For that reason, if you are experiencing downtime outside of our office hours, we recommend contacting support@nrbn.ca or calling 1 (833) 633-3638. As of now, we do not not offer 24/7 support for residential customers, however we will do our best to resolve any major issue you may encounter.

If you need assistance outside our in-office hours, please complete the form below to submit a Support Ticket.

Lastly, if you are looking for help with account balances, billing and usage please contact finance@nrbn.ca. You may also view your account online, as well as check usage or make a payment using the customer portal.