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Terms & Conditions

Canada's Anti-Spam Legislation (CASL)


What is CASL?
Canada’s Anti-Spam Legislation, or CASL, is a federal law created to provide Canadian consumers with more control over the commercial electronic messages (CEMs) received.


What is a CEM?

Customer Electronic Messages (CEMs) include communications sent by:

  • Email
  • Social media
  • Text message
  • Instant message/direct message


What kinds of consent are there?

There are 2 kinds of consent:

  • express consent
  • implied consent

Express consent means you have agreed (verbally or in writing) to receive a commercial electronic message from NRBN. There is no time limit unless you withdraw consent.

Implied consent is only recognized in certain circumstances. One is if we have an existing business relationship with you. Consent can also be implied if we have an existing non-business relationship with you.

If NRBN has express or implied consent to send you commercial electronic messages, then that consent will generally apply to any messages from us, unless we received express consent for only specific types of messages.


How NRBN follows CASL

To ensure NRBN is CASL compliant, we’ve incorporated the following steps to our communication:

  • Consent is acquired before sending a CEM
  • Identify clearly that NRBN sent the message
  • Easy to use communication preferences to manage/unsubscribe from within the CEM


Visit Canada’s Anti-Spam Legislation website to learn more about the Act.



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