FAQs


Billing

1. How do I setup/change my billing information?
Paying your bills should be quick and easy. Our goal is to provide the best possible service in the Niagara Region and make managing your account fast and easy. Our Customer Portal allows you to securely view and pay bills online.

You can set up an automatic monthly debit on your credit card to pay your NRBN invoice and avoid the hassle of logging on each month.

Your monthly invoice(s) and a payment confirmation receipt will be sent to the email address of the primary user in the Customer Portal.
 
We continually work to improve your experience. Please let us know if you have any feedback, questions, or concerns!
 
Guide to Making A Payment

2. How do I pay for my service?

Using the customer portal you can securely view and pay bills any time online.

We offer:

  • Credit Card processing through the portal.
    • We accept MasterCard, Visa, and American Express as payment options.
  • Pre-authorized debits (PADs) are a convenient way to pay for service automatically
    • Avoid the hassle of logging on each month
  • Payment by email money transfer (e-transfer)
    • Email billpayment@nrbn.ca
    • Please reference your account/contract number. This email address is not monitored and will only be used to receive payments.
  • Online Banking Payment options are available through most banks. Search for "Niagara Regional Broadband Network" or ask your bank for assistance.
  • Cheque mailed to our office

Our mailing address is:

ATTN: Finance Dept.
4343 Morrison St., 2nd Floor
Niagara Falls, ON
L2E 6Z9

3. How can I change my current plan?

If you want to upgrade your service, please contact fibre@nrbn.ca or  1 (833) 633-3638 discuss your plans with you. All services can be upgraded remotely.

4. How do I cancel my service?

You must provide minimum 30 days notice to cancel your service. Contact our team at fibre@nrbn.ca or 1 (833) 633-3638.

5. Can I temporarily suspend my service?

Please provide minimum 30 days notice to suspend your service. Contact our team at fibre@nrbn.ca or 1 (833) 633-3638.

Need Help?

If you have any questions or concerns, please contact our team at fibre@nrbn.ca or call 1 (833) 633-3638, option 1.