FAQs


Billing

1. How do I pay for my service?

Using the customer portal you can securely view and pay bills any time online.

We offer:

  • Credit Card processing through the portal.
    • We accept MasterCard, Visa, and American Express as payment options.
  • Pre-authorized debits (PADs) are a convenient way to pay for service automatically
    • Avoid the hassle of logging on each month
  • Payment by email money transfer (e-transfer)
    • Email billpayment@nrbn.ca
    • Please reference your account/contract number. This email address is not monitored and will only be used to receive payments.
  • Electronic fund transfer, or EFT (different from e-transfers). Available through most banks. 
  • Cheque mailed to our office

Our mailing address is:

ATTN: Finance Dept.
4343 Morrison St., 2nd Floor
Niagara Falls, ON
L2E 6Z9

2. How can I change my current plan?

If you want to upgrade your service, please contact fibre@nrbn.ca or  1 (833) 633-3638 discuss your plans with you. All services can be upgraded remotely.

3. How do I cancel my service?

You must provide minimum 30 days notice to cancel your service. Contact our team at fibre@nrbn.ca or 1 (833) 633-3638.

4. Can I temporarily suspend my service?

Please provide minimum 30 days notice to suspend your service. Contact our team at fibre@nrbn.ca or 1 (833) 633-3638.

Need Help?

If you have any questions or concerns, please contact our team at hello@nrbn.ca or call 1 (833) 633-3638, option 1.