FAQs

In the event of a power outage, your home phone service will not work unless there’s a battery back-up connected to the Fibre Hub.

• The battery allows your phone service to function during a power outage, including calls to 911 and connected home alarm systems.
• A fully charged battery can last between 4-8 hours, depending on usage.
• Cordless phones won’t function during a power outage.

FYI: Batteries are sold separately, or you can purchase one from a third party. It’s the customer’s responsibility to replace the battery when necessary.

We offer local technical support by phone or email. Please contact 1 (877) 331-6726 or email support@nrbn.ca for assistance. Our Technical Support team hours of operation are available here. 

You can also find helpful information in these FAQs, available online 24/7.

Here is a guide on how to use the features of your NRBN Home Phone.

If you have any further questions, contact Technical Support: 1 (833) 633-3638, option 2.

Here is a guide on how to setup your voicemail.

If you have any further questions, contact Technical Support: 1 (877) 331-6726.

Yes, you can suspend your Home Phone service for minimum 4 weeks to a maximum of 6 months. 

Please provide minimum 30 days notice to suspend your service. A suspension fee will be applied, see "Schedule A" in our Terms and Conditions for details. Contact our team at fibre@nrbn.ca or 1 (877) 331-6726.

You can have maximum 2 phone lines. Both can be ported from another provider. 

Your phone goes to voicemail after 3 rings 6 sec each, so 18 seconds total. Here are the steps: Dial *610. When prompted enter the number of rings. Then press #. For example, 6# means after 6 rings before it’ll go to voicemail.