FAQs

In the event of a power outage, your home phone service will not work unless there’s a battery back-up connected to the Fibre Hub.

• The battery allows your phone service to function during a power outage, including calls to 911 and connected home alarm systems.
• A fully charged battery can last between 4-8 hours, depending on usage.
• Cordless phones won’t function during a power outage.

FYI: Batteries are sold separately, or you can purchase one from a third party. It’s the customer’s responsibility to replace the battery when necessary.

We offer local technical support Monday-Friday from 9:00 a.m. to 5:00 p.m. EST by phone or email. Please contact 1 (833) 633-3638, option 2, or email support@nrbn.ca for assistance. You can also find helpful information in these FAQs, available online 24/7.