FAQs


Home Phone

1. Will my home phone service work if there is no power?

In the event of a power outage, your home phone service will not work unless there’s a battery back-up connected to the Fibre Hub.

  • The battery allows your phone service to function during a power outage, including calls to 911 and connected home alarm systems.
  • A fully charged battery can last between 4-8 hours, depending on usage.
  • Cordless phones won’t function during a power outage.

FYI: Batteries are sold separately, or you can purchase one from a third party. It’s the customer’s responsibility to replace the battery when necessary.

2. Is there technical support?

We offer local technical support by phone or email. Please contact 1 (833) 633-3638, option 2, or email support@nrbn.ca for assistance. Our Technical Support team hours of operation are available here

You can also find helpful information in these FAQs, available online 24/7.

3. How do the features of my Home Phone work?

Here is a guide on how to use the features of your NRBN Home Phone.

If you have any further questions, contact Technical Support: 1 (833) 633-3638, option 2.

4. How do I setup my voicemail?

Here is a guide on how to setup your voicemail.

If you have any further questions, contact Technical Support: 1 (833) 633-3638, option 2.

5. Can I suspend my home phone service?

Yes, you can suspend your Home Phone service for minimum 4 weeks to a maximum of 6 months. 

Please provide minimum 30 days notice to suspend your service. A suspension fee will be applied, see "Schedule A" in our Terms and Conditions for details. Contact our team at fibre@nrbn.ca or 1 (877) 331-6726.

6. How many phone lines can I have?

You can have maximum 2 phone lines. Both can be ported from another provider. 

Need Help?

If you have any questions or concerns, please contact our team at fibre@nrbn.ca or call 1 (833) 633-3638, option 1.